Returns / Refund
RETURN POLICY
Please do ensure that you are aware of the return’s eligibility before your place the order.
For orders delivered in India.
If you are not 100% satisfied with your purchase, you can return the product and get an exchange against the product for another one, be it similar or not. You can return a product within 7 days of the delivery provided goods are in their original condition with the tags still attached.Please note that the return shipping charges will be borne by you. We don’t have reverse pick up services available with us.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the tags, receipt, Invoice and other order related documents intact with the return. Please Email at hello@joviindia.com or Call/WhatsApp on +91 9636288883 to inform a return and update us with the tracking # once you ship the product back to us. Please note that the return shipping charges will be borne by you. We don’t have reverse pick up services available with us.
PS You can have for a refund of the purchase in the form of redeemable store credits only (which you can use later to shop at www.joviindia.com within a period of 90 days)
Return Exceptions
- A. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
- B. Items sold in Sale/Offer/Discounts/Coupon/Clearance are not eligible for return or exchange.
- C. Delivery charges of COD orders (Rs. 60 per product) are non-adjustable.
- D. International shipments are not non- returnable, non-refundable, non- exchangeable.
- E. The returns are subject to the JOVI team’s decision. This isn’t to panic you, as we are quite co-operative.
Artisan Craftsmanship
Handcrafted with care, each piece reflects the skill and dedication of our artisans.
Exclusive Designs
one-of-a-kind designs that stand out from the mass-produced fashion crowd.
Sustainable Practices
Commitment to choosing materials and ethical production methods for a greener future.
Customization Options
Offering customizable options, ensuring a personal touch in every garment.
Limited Edition Collections
Embrace exclusivity with limited edition collections
Quality Materials
Selecting the finest fabrics to guarantee a luxurious and comfortable experience.
Storytelling Through Fashion
Every piece tells a story, connecting the wearer to the rich narrative of the handmade process.
Empowering Women Artisans
Having local communities with 50% women artisans, fostering a positive impact on livelihoods.
Attention to Detail
Meticulous craftsmanship ensures impeccable detailing for a refined and elegant finish.
Fair Making
Supporting local artisans by creating quality accessories with the help of nearby craft groups.
Supporting New Businesses
Supporting small boutiques and pop-up owners by accepting small quantity orders and customisations.
Artisan Craftsmanship
Handcrafted with care, each piece reflects the skill and dedication of our artisans.
Exclusive Designs
one-of-a-kind designs that stand out from the mass-produced fashion crowd.
Sustainable Practices
Commitment to choosing materials and ethical production methods for a greener future.
Customization Options
Offering customizable options, ensuring a personal touch in every garment.
Limited Edition Collections
Embrace exclusivity with limited edition collections
Quality Materials
Selecting the finest fabrics to guarantee a luxurious and comfortable experience.
Storytelling Through Fashion
Every piece tells a story, connecting the wearer to the rich narrative of the handmade process.
Empowering Artisans & Women
Having local communities with 50% women artisans, fostering a positive impact on livelihoods.
Attention to Detail
Meticulous craftsmanship ensures impeccable detailing for a refined and elegant finish.
Fair Making
Supporting local artisans by creating quality accessories with the help of nearby craft groups.
Supporting New Businesses
Supporting small boutiques and pop-up owners by accepting small quantity orders and customisations.
