Returns / Refund

We want you to love your JOVI purchase! If your purchase does not work out for you we will happily exchange or return your item.

Please email to initiate your exchange. Returns and exchanges must be sent back (postmarked) within 14 days of the order delivery date (including weekends). All items must be unworn, unwashed and in original packaging with original tags attached. After 14 days, all sales are final. Once your item has been received, your exchange will be processed and shipped within 7 business days. We offer free shipping on exchanges.

Returns are accepted and refund are issues in the form of store credit only. Returns are processed 7-10 days after arriving to the studio, you are notified by email once the store credit has been issued. The store credit issued to you is valid for 30 days from the date of issue. Please note postage costs are not adjustable.

We reserve the right to refuse any returns not meeting these requirements.

 All Sale Items are final sale, no exchanges. Sales and Promotions do not apply to previous purchases.