JOVI India’s Privacy policy tells you how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. We only collect information which is related to your order. This includes your Billing Address, Shipping Address, Email Address and contact details.
We do not collect your Credit Card Information and it is directly submitted and collected by the secured payment gateway partners like PayPal, Paytm and HDFC Bank online PG services.

Information Collection

addition we also collect information on your IP address, Cookies, browser type, and Refer URL data. Cookies used to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 Shipping Policy

We are located in Jaipur, India. Orders placed on our website ship within 3-7 business days via UPS and include tracking.

Express shipping / Shipping Via FedEx is available for an additional fee.

We are not responsible for packages that are lost, damaged or stolen in transit.

International orders are shipped via UPS unless requested otherwise. We are not responsible for payment of any duty or import fees. 

Order Tracking

You will get a tracking # provided by the shipping carrier, we will update your order with the tracking information once your order is shipped. You can easily track your order status with the tracking # provided on your email.


Please do ensure that you are aware of the returns eligibility before your place the order.

If you are not 100% satisfied with your purchase, you can return the product and get an exchange against the product for another one, be it similar or not. You can return a product within 7 days of the delivery provided goods are in their original condition with the tags still attached. Please note that the return shipping charges will be borne by you. We don’t have reverse pick up services available with us.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the tags, receipt, Invoice and other order related documents intact with the return. Please email at officialjoviindia [at] gmail [dot] com or call/whatsapp on +91 96362 88883 to request and initiate a return and inform us with the tracking # once you ship the product back to us. Please note that the return shipping charges will be borne by you. We don’t have reverse pick up services available with us.

You can have for a full refund in the form of redeemable store credits (which you can use later to shop at JOVIINDIA)

Return Exceptions

A. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

B. Items sold in Sale/Offer/Discounts/Clearance are not eligible for return or exchange.

D. The returns are subject to the JOVI team’s decision. This isn’t to panic you, as we are quite co-operative.

Have a happy experience.



JOVI INDIA provides a window of 8 hours in which user can cancel the order. Means after placing the order, you have 8 hours to cancel the order placed. Usually after 4 hours, we initiate the order shipment process, hence it won’t be possible to cancel the order after 8 hours stipulated time slot. JOVI INDIA reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. JOVI INDIA will ensure that proper communication of cancellation of an order or any applicable refund will be made in reasonable time.

Any more clarification, please refer to our FAQs page or contact us directly.



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Happy Shopping!